Exxentric AB takes your privacy and security very seriously. We understand the responsibility you entrust us with when providing us with your information and are working very hard to protect it.
Exxentric keeps your personal data for no longer than is necessary for the purposes for which the personal data are processed. Personal data may be stored for more extended periods insofar as other legislation demands it.
Most data collected by Exxentric is stored digitally by a third party such as Google. Exxentric complies with the security of collected data and guarantees only employees of Exxentric have access to this information.
We do not sell your personal data to any third party.
Your personal data will only be shared with third parties if permitted by law, including to process contracts or settlements, for promotional purposes or if you have previously given your consent. For example, in the context of order processing, service providers (such as shipping and logistics companies) may require the information required for order and order handling. The data transferred in this way may only be used by our service providers to perform their tasks.
We may also share aggregated data with our business partners and a group of companies for various purposes, such as for improving our service, for system administration, statistics, research and analysis.
Like many other websites, the Exxentric website automatically collects information of your behaviour through cookies. A cookie is a small piece of data sent from the website and stored on your computer, mobile device or tablet by your web browser while you are browsing the website. It contains information such as your IP address, the URL you came from, the pages you view, and time spent on our website. It does not contain any personal data although our tools extract demographic information from your IP address, including for example geographic location. The information collected from cookies is used for analyzing user trends and website optimization.
COLLECTION OF PERSONAL DATA AND PROCESSING PURPOSES
We collect, store and process your personal data for the complete processing of the purchase process, including any subsequent warranty cases for our customer services, technical administration, marketing and to prevent criminal acts and fraud. When finalizing your purchase on our website you will be requested to provide your credit card details. This information is processed by a secure third-party payment processor. Exxentric does not collect or process this data.
When you place a new order or otherwise seek support from us, we will process the above-mentioned personal information we have collected from you.
The legal basis for the processing of your data as described in this section is your acceptance of the Terms and Conditions and our legitimate interests to operate our business, or otherwise that it is necessary to fulfil our legal obligations.
Exxentric strives to provide the best customer support possible. For us to be able to help you as our customer, we will process your personal data to identify you and help you as best we can. On our website or social media accounts, you may be able to start a live chat or submit a questionnaire form. You may also contact us by phone, email or regular mail. When you communicate with us via any of these means, we will help you with inquiries, questions or feedback concerning our products or services depending on your inquiry, question or feedback; you may be asked to provide additional personal data, such as your credit card number or your bank details.
After you have contacted Customer Support, we will examine the content of our communication with you and if necessary due to the characteristics of the data erase parts of it.
The legal basis for the processing of your data as described in this section is your acceptance of the Terms and Conditions and our legitimate interests to operate our business,
In addition to collecting your data for purchase processing at Exxentric, we also use your data for purposes: to permanently enhance your shopping experience and make it even more customer-friendly and individual; to communicate with you about your orders, as well as about specific products or marketing campaigns; and to recommend products or services that may interest you. For this purpose, we use existing information, such as delivery and read receipt of e-mail, date and time of the visit of the website or products that you have looked at as well as information we received from you (including automatically transmitted or generated information). In addition, we also use your order history.
You may object to the use of your personal data for advertising purposes at any time. This applies to all advertising purposes and individual actions.
If you have given us your consent, you will receive our newsletter providing you with information about our products and services. In addition to your email address, Exxentric may also use personal data to make personalised advertising related to our products and services available to you via email.
You may opt out of receiving these communications at any time by simply following the unsubscribe link in the newsletters.
The Exxentric Platform is not targeted to children. Individuals between the ages of 13 to 16 will require consent given or authorisation by the holder of parental responsibility. Exxentric rejects persons under the age of 13 to submit personal data to Exxentric. If it comes to our knowledge that we despite our best intentions collected personal data about a child under the age of 13 or an individual between the ages of 13 and 16 without parental approvement, we take all necessary steps to remove the information as soon as possible.
If you are a resident of the European Union you have the right to, in consonance with the EU General Data Protection Regulation, request the following by Exxentric; access to, and correction or deletion of your personal data, data portability, limitation of processing of your personal data, the right to object to the processing of your personal data and the right to file a complaint with a regulatory authority. If you reside outside the European Union, you may have similar rights under local laws.
If you wish to exercise your right of treatment or your right to object to treatment, contact the Exxentric headquarters stated below.
Address: Karlsbodavägen 39, 168 67 Bromma, Sweden